Using an internal AI search/assistant tool to surface previous, similar incidents the moment a new incident occurs, so responders can draw on past resolutions instead of starting from scratch. Feed the current incident's details into the tool and retrieve related past incidents plus how they were resolved — folding institutional memory into live incident response rather than relying on individual recall or manual runbook search. Related to Telemetry / Instrumentation (Three-Level Monitoring) and AI-Enabled PM Self-Service: Data, Code & Debugging as another case of AI absorbing operational busywork within AI Era Bottleneck Shift: From Building to Deciding.