Chaotic, undesigned digital work environments — sprawling Slack channels, an unmanageable proliferation of Google Docs with no clear owner or lifecycle — are treated as normal, unavoidable background noise in tech companies. Cutler points out that the equivalent chaos in a physical craft workshop (tools scattered everywhere, nothing organized or labeled) would be instantly recognized as a sign of a badly run shop. The double standard suggests the chaos isn't actually inevitable, just under-examined.
Из тем: The Product Operating Model