Formal, written rules are routinely superseded by locally negotiated 'house rules' — the way most people who grew up playing Monopoly used a set of unwritten variants rather than the box's actual rulebook. The same dynamic shows up in professional sports, but there it's intentional: leagues have deliberately redesigned core rules over time to improve the game itself — the three-point line, or the more recent MLB pitch clock to cut dead time and pick up pace of play.
The workplace analogue is the gap between the org chart / policy manual (written rules) and the actual norms a team follows day to day (house rules). This folds into Making a Game: Co-Designed vs. Political Work Environments: leaders who treat written rules as fixed miss that house rules are already emerging informally and unexamined — and that sports show a third option, treating the ruleset itself as a design surface to iterate on deliberately, the way a league redesigns a rule to make the game better.
Из тем: The Product Operating Model