When a customer reports a bug live (call, video, or live description), triangulate their account against real-time AI inspection of the actual codebase and system state, rather than trusting either source alone. The AI query runs in parallel with the customer's narrative, so a mismatch between what the customer describes and what the system actually does distinguishes a genuine bug from a comprehension gap.
Related to AI-Enabled PM Self-Service: Data, Code & Debugging and Ground-Truth Interrogation ("How Do You Know That?") — the AI supplies ground truth in real time rather than after the fact.