Lore

T-Shaped Operating Model

A leadership posture: stay broad across the org by default (macro oversight, light touch), but periodically go deep — firsthand, line-by-line — with one specific team when a decision demands it. Depth is earned by need, not applied uniformly.

The concrete mechanism is the founder deep-dive review: when a decision or metric feels wrong, clear the calendar and go through tickets, code, and underlying data directly with the team rather than relying on a summarized readout. Verrilli cites diving into Whatnot's fraud-invalidation logic this way.

This is the practical antidote to the pattern in "Founder Mode" Misread as License to Micromanage — the Real Lesson Is Founder-Style Leadership: depth is legitimate leadership, not micromanagement, only when it's occasional, need-triggered, and grounded in real data rather than constant and reflexive.